Refund & Cancellation Policy

Last Updated: 11/11/2025

Thank you for shopping with Domaya.shop. We value your trust and aim to provide you with the best possible shopping experience. Please read our refund and cancellation policy carefully before making a purchase.

1. Order Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.

  • Once the order has been shipped, it cannot be cancelled.

  • To cancel your order, please contact us immediately at 📧 domaya.shop@gmail.com or đź“ž +91 798480258, mentioning your Order ID and reason for cancellation.

  • Approved cancellations will be refunded to your original payment method within 5–7 business days.

2. Return Policy

We only accept returns under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • You must raise a return request within 2 days of delivery.

  • To start a return, please email domaya.shop@gmail.com with:

    • Order ID

    • Clear photos or videos of the damaged or wrong product

    • Original packaging details

Once verified, our support team will assist you through the return or replacement process.

3. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Refund timelines depend on your bank or payment provider and may vary slightly.

  • If you have not received your refund after 10 business days, please contact your bank or reach out to us at domaya.shop@gmail.com for assistance.

4. Non-Returnable / Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Items damaged due to misuse or mishandling after delivery

  • Products returned without original packaging or missing parts

  • Clearance sale or discounted items marked as Final Sale

  • Personalized or custom-made products

5. Exchange Policy

  • Exchanges are available only for defective or incorrect items.

  • If a replacement is not available, we will issue a full refund for that product.

  • Exchange requests must be raised within 2 days of delivery with proper proof.

6. Delayed or Missing Refunds

If you haven’t received your refund yet:

  1. First, check your bank account or payment wallet.

  2. Contact your credit/debit card provider as processing may take time.

  3. If you’ve done all of this and still haven’t received your refund, please email us at domaya.shop@gmail.com with your order details.

7. Contact Information

For any questions about refunds, returns, or cancellations, please contact us at:
📧 Email: domaya.shop@gmail.com
đź“ž Phone / WhatsApp: +91 798480258
🏠 Address: S/o Babubhai, 960 Navagam Road, Bhagatnagar, Bagdana, Bhavnagar, Gujarat, PIN – 364145

At Domaya.shop, customer satisfaction is our top priority. We aim to resolve every issue quickly, fairly, and transparently.