FAQ's

Welcome to the Domaya.shop Help Center!
We’ve put together answers to the most common questions to make your shopping experience smooth and worry-free.

1. How do I place an order on Domaya.shop?

It’s simple!

  • Browse the products you love and click “Add to Cart.”

  • Proceed to checkout and fill in your shipping and payment details.

  • Once your order is confirmed, you’ll receive an email or SMS confirmation from us.

2. What payment methods do you accept?

We accept all major debit cards, credit cards, UPI, net banking, and wallet payments through secure payment gateways.
(Cash on Delivery may be available on selected products.)

3. How long will it take to receive my order?

Your order will be processed within 1–3 business days after confirmation.
Delivery usually takes 5–9 business days, depending on your location and courier availability.
You’ll receive a tracking link once your order is shipped.

4. How can I track my order?

Once your order is dispatched, you’ll get a tracking number and courier details via email or SMS.
Use this information to track your shipment on the courier partner’s website.
If you face any issues, contact us at domaya.shop@gmail.com.

5. Can I change or cancel my order after placing it?

Yes, you can cancel your order within 12 hours of placing it, provided it hasn’t been shipped.
Once shipped, cancellations are not possible.
For any modifications, email us immediately at domaya.shop@gmail.com with your order number.

6. What is your return and refund policy?

If you receive a damaged, defective, or incorrect item, contact us within 2 days of delivery with clear photos.
We’ll assist you with a replacement or refund as per our Refund Policy.

7. Do you offer exchanges?

Yes, we offer product exchanges only for defective or incorrect items.
Please contact us within 2 days of delivery with your order details.

8. Are my payment details safe on your website?

Absolutely. We use SSL encryption and trusted payment gateways to ensure that your payment data remains private and secure at all times.

9. Do you ship outside India?

Currently, Domaya.shop ships only within India.
We are working on expanding our service to international locations soon.

10. How do I contact your customer support?

You can reach us anytime via:
📧 Email: domaya.shop@gmail.com
📞 Phone / WhatsApp: +91 798480258
Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM.

11. What should I do if I receive a damaged or wrong product?

Please take clear photos of the received item and the packaging and send them to domaya.shop@gmail.com within 2 days of delivery.
Our team will review the issue and arrange a replacement or refund as soon as possible.

12. Is there a minimum order value?

No, there’s no minimum order requirement. You can shop freely according to your needs.

At Domaya.shop, customer satisfaction is our number one priority.
If your question isn’t listed here, feel free to reach out — we’re always happy to assist you!